Privacy policy
Last updated: May 7, 2026
This Privacy Policy explains how NEXIFY collects, uses, stores, shares, and protects your personal information when you visit our website, browse our products, place an order, contact us, or use our services.
NEXIFY operates an online store in Sri Lanka that sells earbuds, headphones, bone conduction headphones, and related audio products. Our store is powered by Shopify, which provides the platform and technology that allow us to operate our website, manage orders, process customer information, and provide online shopping services.
By using our website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is provided for transparency and customer information. It should not be treated as legal advice. We may update this policy from time to time to reflect changes in our business, legal requirements, Shopify services, or privacy practices.
1. Personal Information We Collect
We may collect the following types of personal information depending on how you interact with our store:
Contact and Delivery Information
This may include your name, email address, WhatsApp number, billing address, shipping address, city, district, and any delivery instructions you provide.
Order and Transaction Information
This may include the products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history, payment status, delivery status, warranty-related information, and customer support history.
Payment Information
If online payment options are available, payment information may be processed securely by Shopify or third-party payment providers. We do not directly store your full card details or full bank account details.
If you select Cash on Delivery, we may collect and use your contact and delivery information to confirm your order, arrange delivery, and manage payment collection.
Communication Information
When you contact us by email, WhatsApp, social media, website forms, or customer support channels, we may collect the information you provide, including your messages, order details, complaints, warranty claims, and inquiries.
Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages visited, products viewed, cart activity, referring website, and how you interact with our website.
Marketing Information
If you subscribe to promotions, offers, or updates, we may collect your email address, WhatsApp number, and marketing preferences.
We do not intentionally collect sensitive personal information such as health information, religious beliefs, political opinions, biometric data, or other special categories of personal data unless it is voluntarily provided by you and is necessary for a specific lawful purpose.
2. How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, fill out a form, request support, submit a warranty claim, or provide information during checkout.
Automatically through our website, Shopify, cookies, analytics tools, and similar technologies.
From service providers such as Shopify, payment providers, courier services, marketing platforms, analytics providers, and other third parties who help us operate our store.
From social media platforms or advertising platforms when you interact with our pages, advertisements, or promotional campaigns.
3. Legal Basis and Purpose of Processing
We collect and use your personal information only where we have a lawful and legitimate reason to do so. Depending on the situation, we may process your personal information for the following purposes:
To Fulfil Orders and Provide Our Services
We use your personal information to confirm orders, process payments, arrange delivery, issue order updates, provide customer support, manage returns, exchanges, warranty claims, and complete your purchase.
To Communicate With You
We use your information to respond to inquiries, send order confirmations, delivery updates, payment reminders, return updates, warranty updates, and customer service messages.
To Improve Our Website and Services
We may use website usage information, order trends, and customer feedback to improve our products, website, customer experience, delivery process, and business operations.
For Marketing and Promotions
Where permitted by law and where you have consented or shown interest, we may send you promotional messages, product updates, offers, and advertisements by email, WhatsApp, social media, or other digital channels.
You may opt out of marketing messages at any time by contacting us or using any unsubscribe or opt-out option provided.
For Security and Fraud Prevention
We may use personal information to verify orders, detect suspicious activity, prevent fraud, protect our website, secure our business, and protect the rights and safety of our customers.
For Legal, Accounting, and Regulatory Purposes
We may use your personal information to comply with applicable laws, maintain business and accounting records, respond to lawful requests, resolve disputes, enforce our terms and policies, and protect our legal rights.
4. How We Share Personal Information
We do not sell your personal information in the ordinary meaning of selling customer details for money.
However, we may share your personal information with trusted third parties when necessary for legitimate business purposes, including:
Shopify, which hosts and powers our online store.
Courier and delivery partners, to deliver your orders and manage delivery-related communication.
Payment providers, to securely process online payments where applicable.
Marketing and advertising partners, to help us send offers, measure advertising performance, and show relevant advertisements where permitted.
Analytics and technology providers, to help us understand website performance and improve our services.
Professional advisors, such as accountants, auditors, legal advisors, or business consultants, where necessary.
Government authorities, regulators, or law enforcement, if required by applicable law, court order, legal process, or to protect our legal rights.
We only share information that is reasonably necessary for the relevant purpose.
5. Relationship With Shopify
Our online store is powered by Shopify. When you visit or purchase from our store, Shopify may collect and process personal information to provide, protect, and improve Shopify’s services and to support our store operations.
Information you provide through our website may be transmitted to and processed by Shopify and its service providers. Shopify and its service providers may process data in countries outside Sri Lanka.
Shopify may also process information about your interactions with our store, other Shopify-powered stores, and Shopify services, depending on the features used. For certain Shopify features, Shopify may act independently in relation to the processing of personal information.
Customers may learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, manage your cart, support checkout, remember preferences, understand website performance, improve customer experience, and support advertising.
Cookies may be used for:
Website functionality
Cart and checkout operation
Security and fraud prevention
Analytics and performance tracking
Personalized advertising and marketing
You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including cart and checkout functions.
7. WhatsApp, Email, and Marketing Communications
We may contact you by email or WhatsApp for order-related purposes, including order confirmation, delivery updates, payment reminders, return updates, warranty matters, and customer support.
We may send marketing messages only where permitted by law, where you have consented, or where you have interacted with our store in a way that reasonably permits such communication.
You can opt out of marketing communications at any time by contacting us at support@nexifyaudio.lk or by sending a WhatsApp message requesting removal from promotional messages.
Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders, payments, deliveries, returns, warranty claims, or customer support.
8. Third-Party Websites and Social Media
Our website may contain links to third-party websites, social media platforms, payment providers, or other online services.
We are not responsible for the privacy practices, content, or security of third-party websites or platforms. If you visit or interact with third-party platforms, their own privacy policies and terms will apply.
9. Children’s Privacy
Our website and services are not intended for children under the age of majority in Sri Lanka or the relevant jurisdiction.
We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, please contact us so that we can take appropriate steps.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
These measures may include access controls, secure platforms, password protection, restricted access to customer information, and the use of trusted service providers.
However, no website, online platform, payment system, or method of electronic communication is completely secure. Therefore, we cannot guarantee absolute security.
Please do not send highly sensitive information through unsecured channels.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for order processing, customer support, returns, warranty claims, delivery records, accounting, legal compliance, fraud prevention, dispute resolution, and business record keeping.
When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to applicable legal and business requirements.
12. Your Privacy Rights
Depending on applicable law, including Sri Lankan data protection law where applicable, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete personal information
Withdraw consent where processing is based on consent
Object to certain types of processing
Request deletion of your personal information, subject to legal and business requirements
Request that we stop processing your personal information in certain circumstances
Request review of certain automated decisions, where applicable
Make a complaint about how your personal information is handled
To exercise your rights, please contact us using the contact details below.
We may need to verify your identity before processing your request. We will respond within the time period required by applicable law.
Please note that some rights may be limited where we are required to retain information for legal, accounting, fraud prevention, dispute resolution, warranty, or order-related purposes.
13. International Data Transfers
Because our store is powered by Shopify and may use other third-party service providers, your personal information may be transferred, stored, or processed outside Sri Lanka.
Where personal information is transferred internationally, we will rely on appropriate safeguards, service provider commitments, contractual protections, or other lawful mechanisms where required by applicable law.
14. Complaints
If you have concerns about how we collect, use, store, or protect your personal information, please contact us first so that we can try to resolve the issue.
You may contact us at:
Email: support@nexifyaudio.lk
WhatsApp only: +94 70 644 9133
If your concern is not resolved, you may have the right to contact the relevant data protection authority or regulator, including the Data Protection Authority of Sri Lanka where applicable.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, Shopify services, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. We encourage customers to review this Privacy Policy regularly.
16. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:
NEXIFY
Email: support@nexifyaudio.lk
WhatsApp only: +94 70 644 9133
Business location: Sri Lanka